Terms & Conditions

The terms that govern our supply of service

We have two sets of standard terms, one if you're a consumer (also known as a home user or individual) and one if you're a business or operating as a business (this includes sole traders, partnerships, registered companies, government departments, educational institutions and charities) which cover our standard products and services.

If you're a consumer, please refer to our Consumer Terms of Supply of Services and Products and if you're classed as a business our Business Terms of Supply of Services and Products. For quoted and tendered contract terms for Education and Public Sector, these can be provided upon request as these are specific to the service and term agreed.

Additionally, there are supplemental policies which apply to all customers for our connectivity services (Connectivity Policy), hosting services (Hosting Policy) and domain services (Domain Policy).

We also have a defined (Complaint Procedure) in the unlikely event there is a complaint about our service or company.